Artifcial Intelligence, Customer Service, SaaS, Machine Learning
Christian Wolf, Tina Klüwer, Tobias Lehmann, Núria Bertomeu Castelló
Number of employees:
11 - 50
Last funding type:
€ 1.5 mio
Parlamind is into democratizing a technology that has been available only to a handful of companies - until now. Aspiring to make high-quality, reliable text analytics available to everyone, They are aiming at revolutionizing customer service and inspiring the market. Artificial intelligence as a service: Parlamind promotes conversations, offers transparency, and generates trust, making it part of your success.
Parlamind is an Artificial Intelligence (AI) for customer service. Based on the latest research in natural language processing and machine learning as well as state-of-the-art cloud software, the Parlamind team creates a next-generation AI. Parlamind will analyze, preprocess and autonomously answer incoming customer communications and seamlessly integrate into customer service as a team member.
Parlamind understands incoming customer messages on a semantic level, therefore it can detect issues (intent), the emotional state (sentiment) and any meaningful information provided by the customer (entities).
This is made possible by making use of the latest research results in the fields of Natural Language Processing and Machine Learning.